2024/2025 Quality Assessment
Survey of Availability, Clarity and Ease of Access to Information
The following collection of graphs presents a comprehensive evaluation of stakeholder satisfaction concerning information services for the Physics Undergraduate Program at IPB University. The survey measures three critical dimensions: the availability of academic information (such as curricula and study guides), the clarity of information provided by the department, and the ease of accessing information through various official channels. Across these metrics, the department demonstrates a strong positive reception, with “Satisfactory” and “Very Satisfactory” ratings consistently representing the majority of feedback. Notably, the clarity of information received the highest combined positive sentiment at over 56%, while the distribution of responses across all categories suggests a well-balanced and accessible information system for the academic community.
Satisfaction Survey of Services/Facilities
The provided data presents a comprehensive evaluation of student and faculty satisfaction regarding the facilities and services within the Physics Department at FMIPA IPB University. The survey covers ten critical areas, including the adequacy and cleanliness of lecturer and staff workspaces, lecture rooms, and laboratories, as well as the quality of auxiliary services such as the cafeteria, library, worship facilities, and health clinic. Across most categories, including extracurricular activities and toilet availability, the majority of respondents reported a “Satisfactory” or “Very Satisfactory” experience, though a consistent baseline of approximately 17% to 25% for “Less Satisfactory” indicates specific areas for infrastructure and service improvement.
Student’s Survey
Continuous assessment of service quality ensures that academic and administrative standards remain aligned with student needs. This evaluation focuses on five core areas: the quality of infrastructure, service reliability, administrative responsiveness, professional assurance, and the level of empathy shown by staff. These metrics offer a transparent look at the current campus environment and provide the data necessary to drive ongoing improvements.
The latest survey results highlight a strong performance in human-centric services, with Empathy and Reliability standing out as the highest-rated categories. While the majority of students report a high level of confidence in staff professionalism and response times, the data also points to campus facilities as a key area for future development. These insights serve as a strategic guide, ensuring that future investments in infrastructure and technology are directly informed by the student perspective.
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